Dianna's Blog of Strategic Quality Thinking
Build upon your current business systems to make them adaptable.
Use auditors regularly to keep track of your business systems, as a supplement to metrics.
Shifting our view to be customer-centric can improve our workplace, grow and strengthen our network, and introduce opportunities.
Want to know how I think about Quality during Design?
Read my take:
applying quality thinking during the design process to get the best designs
pruning a fruit tree as it grows to get the best fruit